Zoom Audio Not Working? 5 Ways to Fix It.No Sound During Zoom Meetings? Fix ‘Zoom Audio Not Working’ Error Now!
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Get documentation on deploying, managing, and using the Zoom platform. What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. I am trying to remotely help a not techie lady, fix a problem with Zoom.
She is on a Windows 10 desktop and using MS Edge browser. She does not have a webcam or microphone – but that’s not a problem because she just want to watch and listen.
She has used Zoom before without problem, but last week she joined a zoom meeting and was able to see the video, but unable to get any sound. Sound on the machine is working – she can watch youtube videos etc with sound – no problem.
She is joining via a link that takes her to Edge – she does not have the client installed. I set up a zoom meeting and she joined using Edge, and video worked, but again no sound. There is an option in Zoom to test audio – she tried this and sound came out of her speakers just fine. However she was unable to hear anything I said via Zoom. I had the same problem but resolved the issue by uninstall of Zoom and then installed a fresh copy of Zoom bit client.
It seems the problem is with the Zoom bit version. Hi RxB Since she is not using the actual desktop client, I’d suggest trying the web client in a different browser. While Zoom tries to provide a consistent experience with the web client across the different web browsers, not web browsers are equal.
I’d suggest trying to join on either Firefox or Chrome, both of which are far more stable and consistent when using the web client. If that’s not an option, you would need to ensure she is connected properly to computer audio when in the meeting, and ensure the Zoom web client has access to her mic and speakers through the browser.
Neither Chrome nor the Desktop Client worked. Still no sound from Zoom – video fine but no sound. Hmm – This is my second time typing all of this – I wasn’t signed in first time – it let me do all the typing and then told me I wasn’t signed in and threw away all of my typing!!!
Not very friendly! I visited the lady concerned. I don’t think she had ever been using the Chrome option.
Her daughter had installed the Zoom Desktop Client and she had been using that. Sure enough there was no sound even though the sound test worked and no obvious reason. I decided to uninstall and reinstall. When I closed the client it popped up with a “There is an new version – would you like to update” – I gladly accepted and after this everything was fine – we had sound and vision!
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Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Why no sound in zoom? Why no sound in zoom? RxB Observer. Sound settings in Windows all look fine. What else should I be looking at? Thanks, Roy. All forum topics Previous Topic Next Topic. Ay Observer. Hi Roy, I had the same problem but resolved the issue by uninstall of Zoom and then installed a fresh copy of Zoom bit client.
You can also try to uninstall the audio driver from Device Manager and reinstall. All the best. Bort Community Champion. In response to Bort. Can I just confirm that Zoom should work without a webcam – no microphone and no camera. I think I’m going to have to pay her a visit – it’s very difficult doing this remotely. Many thanks, Roy. In response to RxB. So where was I – ahh yes – An Update. So fixed – Ho humm.. Post Reply. Related Content.
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Improve and troubleshoot your Zoom experience.
Your mic is off or on mute. · Your mic is disabled in your device’s settings. · The wrong mic or speakers are active in Zoom. · The meeting organizer has muted. A common reason why your Zoom Audio might not work is your device’s sound & volume settings. If by any chance, your device’s volume is lowered or disabled, you’.